Refund & Returns Policy

At Golden Goose on Sale, we stand behind the quality of our premium sneakers and want you to be completely satisfied with your purchase. If for any reason you are not happy with your Golden Goose sneakers, we offer a comprehensive return and refund policy designed with your satisfaction in mind.

To be eligible for a return, your Golden Goose sneakers must meet the following criteria:

• Time Frame: Items must be returned within 30 days of the delivery date
• Condition: Sneakers must be unworn, undamaged, and in their original condition
• Packaging: Items must be returned in their original box with all original packaging materials
• Tags: All original tags and labels must be attached and intact
• Accessories: Any included accessories, dust bags, or documentation must be included

For hygiene and quality reasons, we cannot accept returns for:

• Sneakers that have been worn outdoors or show signs of wear
• Items damaged by misuse, normal wear, or accidents
• Sneakers missing original packaging, tags, or accessories
• Items returned after the 30-day return window
• Final sale or clearance items (when specifically marked as such)

Returning your Golden Goose sneakers is simple and straightforward:

• Step 1: Contact our customer service team at [email protected] within 30 days of receiving your order
• Step 2: Provide your order number and reason for return
• Step 3: We'll send you a prepaid return shipping label and detailed instructions
• Step 4: Pack your items securely in the original packaging
• Step 5: Attach the return label and drop off at any authorized shipping location
• Step 6: Track your return using the provided tracking number

Once we receive and inspect your returned items:

• Inspection: We'll inspect your return within 2-3 business days of receipt
• Approval: If your return meets our criteria, we'll approve your refund
• Processing: Refunds are processed within 5-10 business days
• Method: Refunds are issued to your original payment method
• Notification: You'll receive an email confirmation when your refund is processed

Please Note: Depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

Currently, we do not offer direct exchanges. If you need a different size or style, please return your original order for a refund and place a new order for your preferred item. This ensures you get exactly what you want as quickly as possible.

We want to make returns as convenient as possible for you:

• Free Return Shipping: We provide prepaid return labels for all eligible returns within the United States
• International Returns: International customers are responsible for return shipping costs
• Packaging: Please ensure items are securely packaged to prevent damage during transit
• Insurance: We recommend using a trackable shipping method for your protection

If you receive damaged or defective Golden Goose sneakers, please contact us immediately:

• Email us at [email protected] within 48 hours of delivery
• Include photos of the damage or defect along with your order number
• We'll provide a prepaid return label and expedite a replacement or full refund
• No need to wait for the return to be processed - we'll send your replacement immediately

If you ordered multiple items and only want to return some of them, that's perfectly fine! Simply indicate which items you're returning when you contact customer service, and we'll adjust your refund accordingly. Keep in mind that if your original order qualified for free shipping due to a minimum purchase amount, returning items that bring your order below that threshold may result in shipping charges being deducted from your refund.

Received Golden Goose sneakers as a gift? No problem:

• Gift recipients can return items following the same 30-day policy
• If you don't have the original receipt, contact us with any gift information you have
• Gift returns will be refunded as store credit or to the original purchaser's payment method
• We're happy to work with you to ensure gift returns are handled smoothly

Our customer service team is here to help make your return experience as smooth as possible. Whether you have questions about eligibility, need help with the return process, or want to check on the status of your return, don't hesitate to reach out.